TERMS & CONDITIONS

COVID 19

 

We have been advised by our agent that due to enforced Government guidelines we must change operational practices straight away in order to protect guests, cleaning and letting agency staff. With immediate effect:-

  1. Check in is from 5pm and check out by 9am. This is because cleans take longer and the additional hours mean the air clears and is safer for everyone.

  2. Guests will need to strip all beds and put duvet covers, sheets and pillowcases in the bags provided and seal with tag. Please leave mattress protectors and pillow protectors on beds.

  3. All towels are to be placed in a separate bag and sealed with tie.

  4. Guests to remove all rubbish from the premises.

 

Thank you in advance for your cooperation which we very much hope will help stop the spread of COVID 19.

 

WHILST THE COTTAGE SLEEPS UP TO 7 PEOPLE. PLEASE NOTE ONLY 4 ADULTS MAY STAY IN THE COTTAGE, AS THE BUNK BEDS ARE NOT SUITABLE FOR ADULTS AND THIS ROOM IS FOR CHILDREN ONLY. OUR NEIGHBOUR MONITORS THE NUMBER OF GUESTS AND YOU WILL BE ASKED TO LEAVE IMMEDIATELY IF YOU BREACH THIS RULE. 
We have house rules specific to your dog. (Additional house rules are further down the page):-
1) Maximum 1 dog per visit - to be approved by the host ahead of booking;
2) Dogs are not allowed on furniture;
3) Dogs are not allowed on upper floors - to be kept on ground floor only please;
4) Dogs should not be left alone in house without the owner. 

5) We also ask that pets are left closed in the kitchen only overnight (and not the sitting room). We ask guests bring a towel with them to dry off dogs if they are wet ahead of bringing them back into the cottage as this helps maintain the cottage for guests to enjoy.
Additional house rules:-
1) No food or drinks upstairs please. 
2) No shoes upstairs - we have provided a pine box near the front door which is for storage beachwear and shoes. 
3) Please open the bathroom window when showering.
4) Any/all damage must be paid for in full.
5) There will be a minimum administration charge of £15 for the retrieval and return of property left in the cottage. Postage and packaging will be charged in addition to this.
6) We have a parking permit for either of the council car parks at the top of the bank and the pass will be on the coffee table in the sitting room for you when you arrive. Guests are welcome to use this during their stay however it must be returned to the coffee table at the end of their stay. If the permit is not returned at the end of the stay there will be a charge equivalent to the replacement cost of a new permit, which is currently £160 but the cost at the time may exceed this. The guest will be responsible for this cost in full.
7) Please do not take anything from the cottage which does not belong to you as you will be charged in full.

8) A deposit of 1 night is payable, and only once written confirmation is received is the booking confirmed.

9) The balance payment is due for payment 3 clear calendar months ahead of the guests stay, so for example, the balance should be paid and received on or before 2nd April for a stay commencing 2nd July. 

9) Bookings: Deposit and balance payments are non-refundable or transferable.

10) We provide a welcome pack to all guests, the contents of which are subject to change at the owner's discretion. 

11) The cottage is to be kept locked at all times in order to comply with insurance requirements. Additional T's & C's apply in regard to access and security of the premises  will be provided once guests have booked and this is for the security of the cottage and it's contents.

12) No parties.

13) No smoking anywhere on the premises.

14) Please bring your own towels for the beach and if you are bringing your fury friend please bring a towel for him. All towels provided to stay in the cottage please.

15) Guests are welcome to check in from 3pm on the day of arrival and check out is by 10am on the day of departure.

16) The central heating should be left on continual and guests should simply rotate the temperature dial in order to switch the heating on/off or up/down. We politely ask guests to leave the heating on 15 degrees minimum at all times in order to avoid pipes bursting. The heating typically switches on/off between 15-18 degrees and setting to heating to 18 degrees will heat up the house very quickly.

17) If guests encounter any problems or anything gets broken, please phone Beth direct on 07900 497549 or if unavailable then our agent, Ingrid Flutes Yorkshire Holiday Cottages on 01947 600700 so that we can try to replace/repair any items in time for your stay and/or our next guests.

18) We have a small rubbish bin in the kitchen, but we don’t have any external dustbins.  Please place your rubbish in the village refuse store which is located at the end of Albion Road behind the white garages. There is recycling as well as general refuse. We would be grateful if guests to empty all bins before departing and not leave any food in the cottage.

19) We are sorry to report there has been a significant amount of damage caused to our beautiful bathroom during one stay during late 2019 which has taken time and expense to rectify, and in order to help guests we now provide instructions for use of bath/shower and politely ask guests to comply with these:-

Please do not put unnecessary pressure on the SHOWER SCREEN as it is not designed to take large force/weight.

BATH PLUG: Press down to close and press down again to open. Do not pull upwards or turn.

CHROME OVERFLOW COVER TO SIDE OF BATH: Do not turn or pull – this is simply the cover for the overflow.

20) Please be aware the patio is accessed up a flight of stone steps (40 in total) which require a degree of care, particularly on the way down! There is a new patio and picket fence and we ask guests not to climb or lean on the fence as it is not designed to take excessive weight and there is a large drop to our neighbours’ patio some 5 feet below.

 The large cliff top garden is through the white gate at the top of the steps. The right hand side is elevated and denoted Primrose Cottage. Children and dogs should not be left alone on either terrace and should be supervised at all times by an adult. You are welcome to take furniture up there but please return it to the lower terrace afterwards using covers provided. 

 

COVID 19

 

We have been advised by our agent that due to enforced Government guidelines we must change operational practices straight away in order to protect guests, cleaning and letting agency staff. With immediate effect:-

  1. Check in is from 5pm and check out by 9am. This is because cleans take longer and the additional hours mean the air clears and is safer for everyone.

  2. Guests will need to strip all beds and put duvet covers, sheets and pillowcases in the bags provided and seal with tag. Please leave mattress protectors and pillow protectors on beds.

  3. All towels are to be placed in a separate bag and sealed with tie.

  4. Guests to remove all rubbish from the premises.

 

Thank you in advance for your cooperation which we very much hope will help stop the spread of COVID 19.

We hope you have a wonderful stay!

 

Privacy Policy

Primrose Cottage is accessible from https://www.primrosecottage.org.uk, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Primrose Cottage and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us through email at enquiry@primrosecottage.org.uk

General Data Protection Regulation (GDPR)

We are a Data Controller of your information.

Primrose Cottage's legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Information we collect and the specific context in which we collect the information:

  • Primrose Cottage needs to perform a contract with you

  • You have given Primrose Cottage permission to do so

  • Processing your personal information is in Primrose Cottage's legitimate interests

  • Primrose Cottage needs to comply with the law

Primrose Cottage will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies. Our Privacy Policy was generated with the help of GDPR Privacy Policy Generator and the Privacy Policy Generator.

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. If you wish to be informed what Personal Information we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

  • The right to access, update or to delete the information we have on you.

  • The right of rectification.

  • The right to object.

  • The right of restriction.

  • The right to data portability

  • The right to withdraw consent

Log Files

Primrose Cottage follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, Primrose Cottage uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of Primrose Cottage.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Primrose Cottage, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that Primrose Cottage has no access to or control over these cookies that are used by third-party advertisers.

Third Party Privacy Policies

Primrose Cottage’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options. You may find a complete list of these Privacy Policies and their links here: Privacy Policy Links.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites. What Are Cookies?

Children’s Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Primrose Cottage does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Online Privacy Policy Only

Our Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Primrose Cottage. This policy is not applicable to any information collected offline or via channels other than this website.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

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